SHIPPING POLICY
Last updated: Sep 12, 2026
Where we deliver
We deliver to supported countries worldwide. Enter your full delivery address at checkout to confirm available shipping options and rates for your location.
Standard delivery charges
| Destination | Order below $39.00 | Order $39.00 or more |
|---|---|---|
| Standard International Shipping | $5.99 | Free |
We calculate the free shipping threshold after discounts, excluding delivery charges. These base rates are shown in US Dollars (USD). You will see the total amount and currency at checkout before paying. If your payment provider converts the payment to another currency, its exchange rate and fees may apply.
Please note that if a partial return brings your total order value below the free shipping threshold, the standard shipping fee will be deducted from your refund.
Preparation and delivery times
Allow 1–3 working days for preparation, followed by 5–12 working days in transit after dispatch. The estimated total delivery time is 6–15 working days.
Our daily order cutoff time is 13:00 (UTC+8), Monday to Friday. Orders placed after the cutoff, on weekends, or during public holidays will begin processing on the next working day.
Working days are Monday to Friday, excluding relevant public holidays. Delivery estimates are not guaranteed arrival dates. If we become aware of a significant delay, we will explain the situation and provide available options.
Where orders are dispatched from
Orders are prepared and dispatched from Shenzhen, China by our logistics partner. Final delivery is made by a local tracked carrier selected for your destination. Our registered office address is not a dispatch warehouse.
Taxes and import charges
Product prices include applicable sales taxes where required. Any delivery charge is shown separately before you pay. We work to ensure seamless delivery without unexpected fees; however, customs duties or local import taxes (if applicable depending on your country's regulations) are the responsibility of the recipient. If a carrier requests unexpected import charges, please contact us with the notice so we can help inspect it.
Tracking your parcel
When your order is dispatched, we send tracking details to the email address used at checkout. Tracking can take time to update after the first carrier scan. Use our order tracking page, or contact us if your tracking link is missing or does not update.
Address changes and failed delivery
Check your address carefully before ordering. Contact us promptly if you need to correct it; changes may no longer be possible once dispatch has started. If a parcel cannot be delivered due to an incorrect address provided by the customer, we will discuss available redelivery options with you. Your consumer rights still apply.
Late, lost or damaged deliveries
If your order has not arrived within the estimated time frame, email us so we can investigate with the logistics carrier. We remain responsible until you, or someone designated by you, receives the parcel. A tracking status alone does not remove our responsibility to ensure you receive your order.
For faulty, damaged, or incorrect items, or for instructions on cancellation before or after delivery, please review our Refund policy.
Contact and seller
joviespee is operated by VIVID FASHION LIMITED.
Company registered address: RM.502, NEW CITY CENTRE, 2 LEI YUE MUN ROAD, KWUN TONG, KOWLOON, HONG KONG.
Email: service@joviespee.shop.